“Critical theory argues that technology is not a thing in the ordinary sense of the term, but an ‘ambivalent’ process of development suspended between different possibilities. This ‘ambivalence’ of technology is distinguished from neutrality by the role it attributes to social values in the design, and not merely, the use, of technical systems. On this view, technology is not a destiny but a scene of struggle. It is a social battelfield, or perhaps a better metaphor would be a parliament of things on which civilizational alternatives are debated and decided” (14).
Andrew Feenberg’s Critical Theory of Technology